The Director

Cliff J. Vanell is the founding director of the Arizona Office of Administrative Hearings. He has served as a prosecutor, defense attorney and judge. Mr. Vanell's management vision can be stated:

"To quote Aristotle: 'We are what we do repeatedly. Excellence is therefore, not an act, but a habit'. It is this predictable degree of performance that we seek. I believe:

There is no limit to what we can contribute if we are properly selected, well-trained, appropriately supported and committed.

We must constantly identify and eliminate unnecessary procedures and paperwork.

We must never allow our policies and procedures to demean human dignity or stifle creativity.

Our management positions must always be considered positions of service.

We must invest in our human capital as much as hardware. Training and retraining must be provided to ensure our personal and professional growth so that we can better serve the public.

We must listen constantly, share ideas and information, and recognize achievement.

We all must be evaluated on our contributions, sense of teamwork and love of change.

We will always remember that each case is the most important case to the parties.

Everyone is entitled to respect and courtesy.

We are here to serve.